1 reviews | Active since Nov 2012
Poor vehicle repairs.
After being involved in a motor vehicle accident (Rear ended by a drunk driver) my vehicle (Hyundai Atos - 2007) were sent in for repairs to "HJ Bosch & Sons" panel-beaters by Outsurance. The panel-beater took possession of my vehicle on 3 April 2018. As per my policy Outsurance arranged for a rental vehicle (Maximum 30 days). Received weekly progress reports from week one. Every report received the estimated time for repairs were extended. Final day for collection were 26 April 2018.
When collecting the vehicle and inspecting the repairs it was found poor and substandard. 1/ Inside spare wheel compartment there were still obvious signs of the accident damage, not repaired. 2/ The boot lid was obviously not stripped for repairs. Rear window were not removed. Over spray were visible on window rubbers. Previous marks and chips still visible under new paint. Paintwork were done poorly as you can see that they tried to blend new paint with old paint. Clear coat were not even present on some places. By confronting the manager with the above he apologised and offered to fix the poor workmanship and offered us a courtesy vehicle for the time as the rental vehicle had to be returned the next day. They then gave us a VW Polo courtesy vehicle. The VW Polo were also in a poor condition and the driver side door were also accident damaged. The driver side door due to damage could not be locked from the outside. The driver needs to enter the car from the passenger side to lock or unlock the driver door. This raised a serious concern to safety as my wife were to use the vehicle to travel to work. We had no choice as to accept the courtesy vehicle as we do not have a second vehicle of our own and the rental vehicle had to be returned.
As for service we received from Outsurance i want to congratulate them and all staff that communicated with us. Excellent service.
I would however expected from Outsurance to render us the courtesy of extending our rental vehicle usage as it were their "approved repairer" that delivered poor repairs to our vehicle and the cause for my wife's unsafe conditions with regards to the repairers courtesy vehicle.
Policy number - OT ********** 1 Claim number - ********** 51
Good day,
It is always a stressful experience to be involved in an accident and especially when it was not your fault. Obviously you want your insurer to be there for you.
Mpho from our client liaison department contacted you and arranged a courtesy vehicle for you up until your vehicle would be ready for collection from the panel beater. We will also ensure the work is completed and up to standard.
We do apologise for the bad workmanship and will be taken up with our service provider.
Thank you,
Kelvin
Good day,
It is always a stressful experience to be involved in an accident and especially when it was not your fault. Obviously you want your insurer to be there for you.
Mpho from our client liaison department contacted you and arranged a courtesy vehicle for you up until your vehicle would be ready for collection from the panel beater. We will also ensure the work is completed and up to standard.
We do apologise for the bad workmanship and will be taken up with our service provider.
Thank you,
Kelvin