POOR SERVICES FROM OUTSURANCE LIABILITY DEPARTMENT

I have phoned OUTsurance 3 times the last 3 weeks and every time I get an answer the legal department will contact me and nothing happens. When I app**** for the liability insurance I told the person we are a training company and I need Liability insurance to protect me against claims on clients premises and he said yes they can provide me with it, but now it seems as if I am paying every month for something and nobody can assist me in this matter to advice who is liable to pay for the damages.

I did not receive any reference number only a call back from a lady whom said the legal department will contact me as in the previous conversation and nothing happens.

I am a training company working on clients premises and there was an incident while busy with training where a vehicle was involved and now they are holding me responsible for the damages on the vehicle because my assessor working for me was on site. I had similar problem a few years ago and OUTsurance handled the case for me and assist me in sorting out who was liable for the payment.

I am now been pushed by the owner to repair this vehicle and then claim from my insurance and I don’t think this is the correct way for them to forces me into something without me finding legal advice.

Can I please have assistance from the legal department or must I cancel my policy and go to another company that is willing to assist me with Liability.

I cannot spend time and hold on for more than an hour to try and explain my problem and have to speak to 3 to 4 people before I get told we will phone you back. I was called on my cell number from *** where I was told on 6/4/2022 the legal department will contact me. Please listen to the recording of my conversations