Poor services
Before I moved over to Outsurance I specifically asked for an access waiver. When i reviewed my recent changes and yearly increase I have an amount of R6700 to pay for any claims. When i enquired about it i was told that they do not give access waiver even though the rep told me it was included. I have requested the recording more than 2 months later still no feedback
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OUTsurance's replyOfficial
29 Nov 2024, 08:49Good morning Natascha,
Further to our private reply, our client care manager Kyle contacted you to address your concerns.
The calls were reviewed, and it was confirmed that the excess was mentioned. All requested calls have been released to you.
Our claims team have been unsuccessful in their multiple attempts to contact you. Please contact us once you are ready to proceed with the claim.
We apologise for any misunderstanding.
Regards,
The OUTsurance Tean
Further to our private reply, our client care manager Kyle contacted you to address your concerns.
The calls were reviewed, and it was confirmed that the excess was mentioned. All requested calls have been released to you.
Our claims team have been unsuccessful in their multiple attempts to contact you. Please contact us once you are ready to proceed with the claim.
We apologise for any misunderstanding.
Regards,
The OUTsurance Tean
OUTsurance's reply29 Nov 2024, 08:49
Official
Good morning Natascha,
Further to our private reply, our client care manager Kyle contacted you to address your concerns.
The calls were reviewed, and it was confirmed that the excess was mentioned. All requested calls have been released to you.
Our claims team have been unsuccessful in their multiple attempts to contact you. Please contact us once you are ready to proceed with the claim.
We apologise for any misunderstanding.
Regards,
The OUTsurance Tean
Further to our private reply, our client care manager Kyle contacted you to address your concerns.
The calls were reviewed, and it was confirmed that the excess was mentioned. All requested calls have been released to you.
Our claims team have been unsuccessful in their multiple attempts to contact you. Please contact us once you are ready to proceed with the claim.
We apologise for any misunderstanding.
Regards,
The OUTsurance Tean