1 reviews | Active since May 2014
Poor Service & ********* Billing
<p>I requested a change in regular drive and Outsurance charged me a ridiculous surcharge of over R300 - 00 to make this change. They assume they have the industry hence they can charge such ridiculous amounts and get away with it. There are equally competitive insurance companies and I am changing this service provider. They also charged me an additional R500 on top of my current premium .....such a ******* .......</p>
Hi Prishen,
Thank you for bringing the matter to our attention. Shannon our client care manager contacted you to discuss the reasons for the premium change. The driver details changed from your wife to yourself. You have had 2 claims in 3 years and your wife was claim free. Regular driver plays a big factor when determining the premium. Shannon did try offer other alternatives but unfortunately could not give you a better deal.
Regards, Kelvin
Hi Prishen,
Thank you for bringing the matter to our attention. Shannon our client care manager contacted you to discuss the reasons for the premium change. The driver details changed from your wife to yourself. You have had 2 claims in 3 years and your wife was claim free. Regular driver plays a big factor when determining the premium. Shannon did try offer other alternatives but unfortunately could not give you a better deal.
Regards, Kelvin
Good day Kelvin,
Clients should be informed that Outsurance's risk assessment is absurd as Outsurance risk escalates 30% more than other competitors, competitors who are established. My risk assessment with other service providers is far less and I will be finalising my move. You also deliberately states claims but don't take into account the incident occurence.
Good day Kelvin,
Clients should be informed that Outsurance's risk assessment is absurd as Outsurance risk escalates 30% more than other competitors, competitors who are established. My risk assessment with other service providers is far less and I will be finalising my move. You also deliberately states claims but don't take into account the incident occurence.