Poor service to insured client, storm claim, wait for months

A claim was submitted 19th June after cpt experienced heavy rains. An assessor was appointed to assess damages who on arrival was quite arrogant. Be that as it may, after requesting the assessors report, only to find that the damages mentioned in the initial claim was not accounted for. Then a new claims handler was appointed and I had to explain the incident again. After back n forth emails and complete incompetence another assessor had to he sent out because the 1st assessor did not do his job correctly. When the assessor came again he said that we should pay for the roof damage and outsurance will reimburse us for the amount paid. Now that was more than 3weeks ago since his been here. When I call or email claims Advisor no response or they say the relevant department will be in touch.

Now we are going into 3months now, as a client, the insured this service is so poor, sitting a house that has damp floors and mold smell is ridiculous when u pay for insurance monthly good grief, my insurance company gives third parties better service than you give your own clients !

Please provide me with the Ombudsman details as I want to take this matter further ther is no way this claim can take so long.