Poor service regarding 10 month old unresolved claim

<p>I have had a motor vehicle claim with outsurance since April 2016. A truck drove into me and my car went into repairs at Galliga Autobody, an Outsurance service provider. Upon receiving my car a month later, the car repair was audited by Outsurance. They advised that the repair was poor and would have to be sent back: the doors were not aligned, dripping paintwork, paintwork in the headlights, amongst other issues. I then had to send the vehicle back to Galliga for this work to be corrected. Between Galliga and Outsurance, it took until October for the car to be sent back for repairs. When the car came back again upon being repaired a second time, other doors were now misagligned, body work was not joing up, and my electric windows now did not work. Outsurance wanted to refer me to Galliga for a third time whereby I inisisted on using another panelbeater. We arranged for an assessment/inspection to be done on the vehicle. Upon arranging a date, I was called on the day of by the assessor, who said we had to cancel as people who were in the flash floods took precedent over my case. I don't understand this, as I pay my premiums every month as everyone else does, and my claim has been ongoing since April, without resolve. I kept contacting Outsurance to organise a new date for assessment, whereby the consultant was now at this stage Ronaldo Peters. Everytime I called for him and could not get through, I would leave a message to be called back - in these instances he never contacted me back. It took a further two weeks to finally arrange a new date, after now having to liaise with his manager, through having to call countless times. During said two week period, Ronaldo did not call me back once despite my numerous attempts to get hold of him. Upon having the car assessed, we finally arranged a date for repairs at a new panelbeater in mid December. As Outsurance could not organise a courtesy vehicle for me through Galliga (who's responsibility it was to provide one), we postponed the repairs to January. Since January 4th I have been in contact with Ronaldo to arrange a new date. Everytime I spoke to him, he promised me an answer and resolve to a booking and courtesy vehicle the same day, only to never be contacted back. Despite how many times I called, he never got back to me. I tried again on the 9th, wherey I was not contacted by him at all again. Three days later, he called at 17h05, whereby I am in traffic and cannot take a call. The next morning, I called to return his call, whereby he heard it was me, and cut the call. I did not get hold of him again. I then got hold of his manager again, who arranged a booking for the very next day, which is today. I was promised a courtesy vehicle by 9am this morning, and have still not received one, now 4 hours later. I have called to follow up, with the manager not answering and no other consultant beinbg able to advise. This is seriously out of control and the worst service I have ever received. I have even cancelled my policy with Outsurance based on this experience. Call turnaround time is RIDICULOUS, and I can never get hold of who the consultanbt assigned to the case. </p>