1 reviews | Active since Sept 2015
Poor service / refuse to pay claim
In January 2015, I phoned OUTsurance to register a claim and I was told that they don't cover electrical damage. After inspecting my conditions, I found that I was covered and phoned them again. They agreed and sent me off to a assessor. This assessor took three photographs, and decided that my damage wasn't substantial enough to justify a claim. I insisted thru many phone calls to get and second opinion and finally my car was sent threw OUTsurance to and company (not Land Rover though). <br> <br> The company sub-contracted this work to another company. Weeks later, I received my vehicle back only to discover that the electrical faults still remained. Then returned the vehicle, and again waited for authority. Much later the vehicle was returned and I had a scratch on my vehicle from the front door all the way to the rear door. Back the vehicle went again. Many days later, vehicle returned. Just to discover I had suspension and brake failure again.<br> Eventually my vehicle was returned in July and a week later the engine blows up and they refuse to repair damages. No email, phone call. Outrageous and terrible service. January to September - how?
