SM
Sindile M
1 reviews | Active since Jun 2014
01 Feb 2020, 19:43
Poor service received
On the 31 Jan between cape Town and George I have a emergency with my car and called outsurance to assist to book for myself and family a bnb until the following day but outsurance refused to assist when I needed most, I left stranded on the road with my family. What kind of insurance when you needed the most thier just left you without any assistance. I was forced to arrange for bnb at my cost and hire a local tow truck.
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OUTsurance's replyOfficial
05 Feb 2020, 07:35Hello Sindile
It was so disappointing to read about the experience which could have been avoided from the onset!
Our rescue claims manager, Grace has since been in contact with you. She apologised for the unfortunate and poor service. Grace is refunding you the costs incurred for alternative accommodation you had arranged.
Thank you for accepting our apologies.
Regards
OUTsurance
It was so disappointing to read about the experience which could have been avoided from the onset!
Our rescue claims manager, Grace has since been in contact with you. She apologised for the unfortunate and poor service. Grace is refunding you the costs incurred for alternative accommodation you had arranged.
Thank you for accepting our apologies.
Regards
OUTsurance
OUTsurance's reply05 Feb 2020, 07:35
Official
Hello Sindile
It was so disappointing to read about the experience which could have been avoided from the onset!
Our rescue claims manager, Grace has since been in contact with you. She apologised for the unfortunate and poor service. Grace is refunding you the costs incurred for alternative accommodation you had arranged.
Thank you for accepting our apologies.
Regards
OUTsurance
It was so disappointing to read about the experience which could have been avoided from the onset!
Our rescue claims manager, Grace has since been in contact with you. She apologised for the unfortunate and poor service. Grace is refunding you the costs incurred for alternative accommodation you had arranged.
Thank you for accepting our apologies.
Regards
OUTsurance