CH
Chan H
1 reviews | Active since Mar 2018
02 Feb 2024, 08:41
Poor service - par for the course
I have been trying for MONTHS to cancel a debit order as I do not livein South Africa anymore - countless emails including to *** and *** where Polly assured me the debit orders were cancells and like clockwork come month end I'm still debited and have to reverse it. How difficult can it be to cancel a debit order and will you be refunding me all the reversal fees I had to pay? Typical poor quality South African service from agents who couldn't give a hoot about resolving disputes or pride in their work.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
02 Feb 2024, 14:05Good day Chan,
Thank you for bringing this matter to our attention.
The policy for your contents was cancelled last year as requested. We noticed there was an active funeral policy which has now been cancelled. Paballo our client services manager has sent you an email confirming that your policy has been cancelled.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for bringing this matter to our attention.
The policy for your contents was cancelled last year as requested. We noticed there was an active funeral policy which has now been cancelled. Paballo our client services manager has sent you an email confirming that your policy has been cancelled.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply02 Feb 2024, 14:05
Official
Good day Chan,
Thank you for bringing this matter to our attention.
The policy for your contents was cancelled last year as requested. We noticed there was an active funeral policy which has now been cancelled. Paballo our client services manager has sent you an email confirming that your policy has been cancelled.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Thank you for bringing this matter to our attention.
The policy for your contents was cancelled last year as requested. We noticed there was an active funeral policy which has now been cancelled. Paballo our client services manager has sent you an email confirming that your policy has been cancelled.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
CH
Chan H's updateReviewer Update
09 Feb 2024, 10:52Good morning
Thank you - I have requested specifically and in writing for ALL my policies to be cancelled and was assured twice that it was. Thank you for cancelling the last one now.
This brings me to my next question - I now see that Outsurance has listed these as 'missed payments' with ITC, where the truth is that I disputed the debit orders with my bank as I cancelled the service. Can you update your records with the credit bureaus as this is affecting my points score?
Regards
Thank you - I have requested specifically and in writing for ALL my policies to be cancelled and was assured twice that it was. Thank you for cancelling the last one now.
This brings me to my next question - I now see that Outsurance has listed these as 'missed payments' with ITC, where the truth is that I disputed the debit orders with my bank as I cancelled the service. Can you update your records with the credit bureaus as this is affecting my points score?
Regards
CH
Chan H's update09 Feb 2024, 10:52
Reviewer Update
Good morning
Thank you - I have requested specifically and in writing for ALL my policies to be cancelled and was assured twice that it was. Thank you for cancelling the last one now.
This brings me to my next question - I now see that Outsurance has listed these as 'missed payments' with ITC, where the truth is that I disputed the debit orders with my bank as I cancelled the service. Can you update your records with the credit bureaus as this is affecting my points score?
Regards
Thank you - I have requested specifically and in writing for ALL my policies to be cancelled and was assured twice that it was. Thank you for cancelling the last one now.
This brings me to my next question - I now see that Outsurance has listed these as 'missed payments' with ITC, where the truth is that I disputed the debit orders with my bank as I cancelled the service. Can you update your records with the credit bureaus as this is affecting my points score?
Regards
OUTsurance's replyOfficial
12 Feb 2024, 13:07Good day Chan,
Thanks for your further feedback.
Please take a screen shot of your credit profile and email it to the email address noted below.
Our ITC team will look into the matter and revert.
Regards,
The OUTsurance Team
Thanks for your further feedback.
Please take a screen shot of your credit profile and email it to the email address noted below.
Our ITC team will look into the matter and revert.
Regards,
The OUTsurance Team
OUTsurance's reply12 Feb 2024, 13:07
Official
Good day Chan,
Thanks for your further feedback.
Please take a screen shot of your credit profile and email it to the email address noted below.
Our ITC team will look into the matter and revert.
Regards,
The OUTsurance Team
Thanks for your further feedback.
Please take a screen shot of your credit profile and email it to the email address noted below.
Our ITC team will look into the matter and revert.
Regards,
The OUTsurance Team