Poor Service - Outsurance

Poor Service, Poor Turnaround Time, Poor Workmanship. I reported a geyser leak to outsurance around mid March 2020. An outsurance employee, Palesa took 7 days to get back to me. A month later my claim has not been full addressed. This is the third geyser leak in 5 years - I can't keep paying excess for the same thing. The keep sending out the same service provider, big six plumbing whom I question the quality of their workmanship and competence. Sipho Mdluli and Dabson Kanyoka from outsurance claim to have escalated the matter to a supervisor. To date I have received a call from outsurance building insurance. This matter I will also report to the insurance ombudsman. My claim no. ***.