Poor service out surance

Poorest service ever from an insurance company. The other day i phone out surance to submit a claim.They told me i have no insurance with outsurance.I went back to check my policy number and phone back again.They told me that insurance was cancelled by outsurance.I told them i have no knowledge of cancelation.I went back to check my e mail from outsurance for any cancelation of my insurance,could find none.I did not received any sms confirming cancelation of my insurance. I phoned again to say,please explain to me why is my insurance cancelled.Told me it is because i complaint at hello peter.I wrote to cancel my insurance.I went back to my review on hello peter.No were i stated to cancel my insurance.The lady of outsurance told me her manager will phone me back,not received any call from outsurance.I used my own money to repair my bakkie,will outsurance pay me back.I was shocked when they told me i have no insurance.Very unhappy client of outsurance. Out surance were not there when i needed them the most.Very unhappy client.Lost my trust in outsurance.