VC
VI C

1 reviews | Active since Feb 2012

02 Dec 2021, 11:56

POOR SERVICE OUT OF OUTSURANCE

One of my company's cars was ****** and I had to claim from Outsurance. Sadly, my experience was anything but pleasant.

One gentleman at Outsurance told me they wanted the Registration Certificate; a second gentleman mentioned something about a De-registration Certificate. Who gets what document?

Both gentlemen couldn't even tell me that there would probably be forms to be completed at the Traffic Department. That would have been helpful as this is the first vehicle that we have lost to Theft.

Both gentlemen couldn't bother to listen to me or explain to me what needs to be done. Instead, they argued with me and spoke over my head!

My company will be purchasing another vehicle and guess who doesn't deserve our business?

0
Replies (1)
OUTsurance
OUTsurance's reply06 Dec 2021, 10:43
Official
Good morning Vi C,

Further to our private reply of last week, Paul and Marissa have been unsuccessful in their attempts to contact you.

Paul has subsequently sent you an email and sms.

Please let us know of a time and date convenient for you and he will call you then.

Regards,
OUTsurance