1 reviews | Active since May 2021
Poor service on requesting an insurance quote
On Friday the 14-05-21 at 11:42am I had requested a quote on my car insurance online and was called by a consultant who was very helpful and pleasant she had conducted all relevant checks and gave me the final quote, I had then explained that on my previous query the quote was much lower she had then handed me over to her Manger / financial advisor who had explained why the higher quote was lowered I had explained that I will need to talk to my partner before accepting, he then became very judgmental and began to tell me that since I am not married my partners opinions should not be of relevance and I should be able to make concise decisions on my own etc, I felt his tone and approach was very disrespectful, as he had no place judging my relationship as he does not the history of it, my fiancé and I have been together for the last 5 years and make all decisions together, it is very disappointing that for a sales consultant, he was not considerate to find out what he was talking about before he went on his tangent. I had even explained that I won't be paying the premium, rather my partner will be. He was relentless and went on to make his opinion of how I should not wait on my life partner to make decisions and I think this was really ********* and unacceptable. It's my humble request that the call is listened to, so that this prevents other potential clients from being insulted.
Firstly our apologies for our belated response.
The conduct you describe, was most concerning and we audited the call.
It was most unfortunate that the specific underwriting questions were not posed more professionally and we sincerely apologise for the discomfort and frustration this caused you.
We discussed our findings with the relevant team manager.
Our sales manager has since been trying to call you to apologise and provide you with feedback, but was sadly not successful in reaching you.
Thank you for bringing the matter to our attention.
Regards
OUTsurance
Firstly our apologies for our belated response.
The conduct you describe, was most concerning and we audited the call.
It was most unfortunate that the specific underwriting questions were not posed more professionally and we sincerely apologise for the discomfort and frustration this caused you.
We discussed our findings with the relevant team manager.
Our sales manager has since been trying to call you to apologise and provide you with feedback, but was sadly not successful in reaching you.
Thank you for bringing the matter to our attention.
Regards
OUTsurance
