POOR SERVICE - LACK OF KNOWLEDGE

Disgusted with the service of Tshiamo Bokaba.

I submitted my claim on my login portal, I will with the documents supporting the claim.

She emails me advising me that my dogs name is Storm. Yet that is incorrect!

She then asks me for the required documents which I already submitted, so what was the reason for the portal requesting me to submit it.

My policy is almost 2 years old and she emails me advising that it is less than 12 months.

I requested a manager to contact me, yet no response.

Not sure who is running the pet insurance department but please contact me urgently.

Should I not receive a call from a manager, I will be contacting the insurance ombudsman and then posting this on other social media platforms.

I hope outsurance has not dropped the ball!!