Poor Service invalid information about claims history on policy

<p>I called to cancel my building policy with outsurance due to a receiving lower quote from another Insurer . Instead of advising me on how to go about cancelling my policy the person that I spoke to wanted to know if I had disclosed to the new insurer that I had claims on this policy. When I said that I had no claims she insisted that I had made a geyser claim with Outsurance in December 2016 and the new insurer will find out and it will affect my premiums. I am very sure that I do not have any claims since I have been at this property less than a year. I asked for proof to be emailed to me which I did not receive. I called again to the claims department to check if an invalid claim was logged against my name which they confirmed there were no valid claims made in December 2016 for a geyser. I am quite upset about this and my time that was wasted by the cancellation department for no valid reason. I would like an explanation of why one department says that I have claims against my policy and one has nothing. If there is a claim please forward me proof and record of claim mad and excess that I would have paid since this policy has started. Is this your strategy to retain customers with invalid claims history?</p>