Poor Service / *********** Agents

Pathetic service from Outsurance. I informed them i was unable to pay my premium due to affordability as I just paid an excess fee of R4600. The agent then confirmed an automated debit would then go off on 15th of the month. I then get an sms to say my cover has been canceled and i need to call to get it reinstated. Outsurance then says that they cannot reinstate my cover due to missed payment as i missed premiums during covid as well which i am sure i could not have been the only one. After being with them for 2 years they are now saying they can no longer offer cover. Their agent need to go for training and please change your sms and do not tell a customer that they should call to reinstate. Would not recommend Outsurance to anyone.