1 reviews | Active since Dec 2025
Poor service highly disappointed
Good day Outsurance I am HIGHLY disappointed at the level of service I am receiving…or rather NOT RECEIVING from OUTSURANCE….PATHETIC!!!! NO COMMITMENT…NO COMMUNICATION unless you first have to jump from the roof…NO URGENCY…NO EMPHATHY!!! I had an accident on 9th November 2025 and my car was towed same day. Very short history as I don’t have any energy nor the faith that anyone will even give ear to my FRUSTRATION!!! My car was sent to GERMATIC for repair…it is now FOUR WEEKS and I am still waiting!!! After THREE WEEKS for no response from your company, I called in on 1st December 2025 and spoke to one of your consultants (who has NO client service skills) and I asked to be escalated to the Manager.I sent email and someone by the name of LYNNETTE DYANTYI responded…also just as USELESS – she sent an email back…to reassure me that she will provide feedback by Friday, 5th December 2025…and to date…NOTHING. I called in this morning again…requesting for her…till now…NO SHOW!!! THIS IS PATHETIC!!! I called Gematic myself whereby the lady told me they still waiting on parts. This is ridiculous!!! FOUR WEEKS!!! Then…your 30 day for rental car…Is it working days???? Cos now your company is very quick to send me message to say I have to take the car back on10 December 2025. I got the rental car on 10 November 2025. I have planned leave with my family….WHAT ARE WE TO DO??????? See emails attached…should anyone even BOTHER to pay attention to this!!! But be rest assusred….I WILL TAKE THIS FURTHER!!!! YOUR SERVICE IS PATHETIC!!! @Lynettedyanti Outsurance GERMATIC
I got a call from “Lindiwe” this morning.
As telephonically discussed today, I want to know exactly when the parts were ordered and when exactly it was discovered that the grille and the slam tray cover not being available??? This should’ve happened during the first two weeks (at latest)…cos even if these two parts were to be ordered from the NORTH POLE…it would’ve been here by now (almost FIVE WEEKS NOW)!!!
If these 2 parts are not available, when and where will it be ordered from??? Maybe from the North Pole sitting on Father Christmas slay☹mxm ☹
This is UNACCEPTABLE...almost FIVE WEEKS…and only NOW this is discovered!!! …..I REFUSE TO ACCEPT THIS AS AN EXPLANATION!!! SOMEONE has to be held accountable for this delay in service!!!
I got a call from “Lindiwe” this morning.
As telephonically discussed today, I want to know exactly when the parts were ordered and when exactly it was discovered that the grille and the slam tray cover not being available??? This should’ve happened during the first two weeks (at latest)…cos even if these two parts were to be ordered from the NORTH POLE…it would’ve been here by now (almost FIVE WEEKS NOW)!!!
If these 2 parts are not available, when and where will it be ordered from??? Maybe from the North Pole sitting on Father Christmas slay☹mxm ☹
This is UNACCEPTABLE...almost FIVE WEEKS…and only NOW this is discovered!!! …..I REFUSE TO ACCEPT THIS AS AN EXPLANATION!!! SOMEONE has to be held accountable for this delay in service!!!