Poor Service from supplier and no follow up

I was assigned this a company to come asses my gate motor that burnt out. They said they can come only between 10 and 3 weekdays ... of course, because we all work from home. This is not good, luckily someone managed to be home to deal with this. I haven't heard a proposal since on the next steps and outsurance did not contact me. I took the matter into my own hands IE: getting quotes to replace the motor and just paying for it. I'm not sure if I should be upset with OutSurance or the contractor that Outsurance appointed. In any event, I've heard good things about OutSurance dealing with issues extremely quickly and flexible contractors ... so this is an extreme disappointment and now I'm not sure if I should look for a different insurer.<br> <br> I would appreciate feedback and resolution to the claim. I have since installed a new motor through a reputable supplier. The reason why this complaint is so late and on HelloPeter is because OutSurance website keeps on blocking me from submitting stating that i'm using \\Either the text is too long or an invalid character has been used\????\"\"\""