Poor service from Outsurance re-rate department consultant Mason Joshua Williams

On 26 April 2018 at about 1pm I called Outsurance Re-rate department to request a review and reduction of the new premium. I spoke to Mason Joshua Williams and explained that the premium was too high. He gave me a new figure and when I said that it was still high and I will have to get quotes from other companies Mason said that I must be sure to disclose all the accidents to these companies. I took great offence at this as to me it came across as saying that I am dishonest and would not disclose this information, which to my knowledge, is accessible to insurance companies anyway. Not a good way to keep your customers Outsurance. My husband also had a very bad experience last year with one of your consultants so it seems that your staff require much more training.