Poor service from Outsurance, not providing the correct cover

I phone Outsurance on 20/06/2019 and spoke to Muadi regarding on updating my home insurance. She then informed me that I did not specify that I have a solar geyser. I then requested to obtain the records from when I initially requested the cover where I did specify the solar geyser. She said she will return to me as soon as possible. I also requested to add an additional electric geyser for a newly build garden flat. I still have not received any feedback, nor an updated policy…. If Outsurance is serious about service and business they will respond to this review and get back to me. ASAP- I am available after 14:00 every day on ***