MS
Moksham S

1 reviews | Active since Feb 2018

22 Feb 2018, 10:56

Poor service from outsurance in fixing poor workmanship

A claim was submitted during November in order to fix a wall and garage door that had been damaged through a an impact from a car. The work was done in a substandard manner. Recently however the garage door has stopped working due to outsurance not following the advice of Cape Garage door in Port Elizabeth. Now we are unable to use the garage door and they are unresponsive in fixing the problem. Not a good experience at all.

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Replies (3)
MS
Moksham S's update23 Feb 2018, 13:20
Reviewer Update
Hi I have received a call with regards to this from outsurance. Hoping it will be resolved speedily as well.
OUTsurance
OUTsurance's reply26 Feb 2018, 12:57
Official

Good day,

Concerning feedback! We have contacted you to apologise for the poor workmanship and have assured you that our service provider will rectify the work.

Our client liaison department will stay in contact with you until the work is rectified.

Thank you,

Kelvin

MS
Moksham S's update01 Mar 2018, 10:11
Reviewer Update
The matter has been resolved promptly thank you to Outsurance for excellent service