JU
Jessy U
1 reviews | Active since Nov 2018
06 Nov 2018, 15:56
Poor service from Outsurance for Pensioner!
My word am I struggling to get a claim sorted out! Almost a month has gone by and still no feedback. Instead my claim is just passed from one person to the next. Numerous requests for the claims department superior with no response!
How much longer should I wait before I get my claim sorted out??? Note: I am sorting this out on behalf of my Grandmother who is a pensioner! Where is the urgency to get things sorted out for our elders? Pathetic service, if I still do not get feedback after this complaint then I really have no clue what else can be done.
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Replies (3)
OUTsurance's replyOfficial
09 Nov 2018, 11:29Good day JessyU ,
We do apologise for the lack of feedback on your grandmother's claim.
Jevon our Client Liaison Manager has contacted you to discuss the claim in detail. He has explained the recourse and he will be in contact with you during the process.
Thank you,
Kelvin
We do apologise for the lack of feedback on your grandmother's claim.
Jevon our Client Liaison Manager has contacted you to discuss the claim in detail. He has explained the recourse and he will be in contact with you during the process.
Thank you,
Kelvin
OUTsurance's reply09 Nov 2018, 11:29
Official
Good day JessyU ,
We do apologise for the lack of feedback on your grandmother's claim.
Jevon our Client Liaison Manager has contacted you to discuss the claim in detail. He has explained the recourse and he will be in contact with you during the process.
Thank you,
Kelvin
We do apologise for the lack of feedback on your grandmother's claim.
Jevon our Client Liaison Manager has contacted you to discuss the claim in detail. He has explained the recourse and he will be in contact with you during the process.
Thank you,
Kelvin
JU
Jessy U's updateReviewer Update
14 Nov 2018, 07:59Good morning Kelvin,
Jevon was in contact with me last week, since then nothing has happened. Seems the urgency of this matter has not been taken into consideration. I first lodged this claim on the 8th of October 2018 - today is the 14th November - repairs haven't even begun, I haven't had an assessor come out for this - is this acceptable?
Please point me in the direction of a SUPERIOR.
Regards,
Jessy Uren
JU
Jessy U's update14 Nov 2018, 07:59
Reviewer Update
Good morning Kelvin,
Jevon was in contact with me last week, since then nothing has happened. Seems the urgency of this matter has not been taken into consideration. I first lodged this claim on the 8th of October 2018 - today is the 14th November - repairs haven't even begun, I haven't had an assessor come out for this - is this acceptable?
Please point me in the direction of a SUPERIOR.
Regards,
Jessy Uren
OUTsurance's replyOfficial
23 Nov 2018, 14:58Good day Jessy U,
The matter has been resolved and the claim finalised.
Thank you,
Kelvin
The matter has been resolved and the claim finalised.
Thank you,
Kelvin
OUTsurance's reply23 Nov 2018, 14:58
Official
Good day Jessy U,
The matter has been resolved and the claim finalised.
Thank you,
Kelvin
The matter has been resolved and the claim finalised.
Thank you,
Kelvin