Poor service from Outsurance

I had a water pipe that was leaking in my bathroom wall and the water was wetting my ceiling and dripping down the wall. The Saturday morning 12/12/2020 when I woke up at 09:00 I noticed it and informed Outsurance and agent called me back and explained the way forward. They appointed Mima plumbing to come and assess my problem. Mima plumbing only came put the Monday 14/12/2020 to assessed. Don't forget this is clean water running and being wasted which I have to pay for coz Outsurance dont cover water losses. I waited and waited on the quotation which I eventually got the 16/12/2020. They appointed a new plumbing company which came to fix it the same day coz Mima plumbing was only available to do it the next day. My question to them was why can you not appoint another plumbing company. Surely there is other companies that can give me a better service. And by that time I was mad as hell coz how can my insurance let we wait so long and my municipality account is running high. After many arguing the manager phoned me and apologised for the delay. And said that I can pay half the excess. My original excess was R2630 and I paid R1315. Little did I know that I was gonna get a half job with that half excess that I paid. The pipes is fixed but im sitting with a hole in my wall now. Outsurance I am very disappointed in your service really.