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LM
Lynton M

1 reviews | Active since Jul 2014

18 Jan 2023, 13:49

Poor service from Outsurance

My car was sent back to Tutuka motors as the job was not done correctly the first time. Received a call my car is ready but there was more damage to my car. I can't get a hold of anyone at Outsurance and no call backs from them. I have emailed them several times with no reply. CLAIM NUMBER : ***

Has the assessor seen my car yet? What was the out come of the assessor?

0
Replies (4)
OUTsurance
OUTsurance's reply20 Jan 2023, 11:01
Official
Hello Lynton

We don't blame you for expressing your dismay at all.
Please accept our sincere apologies for not having provided you with further feedback in a timely manner as was promised.

We have since been in contact with you and will provide you with a further update as soon as we have received confirmation from our assessing department regarding the assessment.

Regards
OUTsurance

LM
Lynton M's update24 Jan 2023, 09:54
Reviewer Update
Today is the 24 January and still Outsurance hasnt sent an assessor to look at the damages made by Tutuka Motors. This is such an inconvience for us. All your advertising shows you help customers, is this paid advsertising because I have been with your for years and now when I have a problem you are not helping me. I dont want to speak to another consultant i want to speak to a manager or a decision maker who can help me get my car back. Please call me with some sort of answer and do not tell me you are awaiting for an assessor ...do you not have enough assessors.Outsurance why are you punishing me for being your client and trusting you. I need answers ...
LM
Lynton M's update24 Jan 2023, 15:37
Reviewer Update
I have had no feedback as yet!!!!
OUTsurance
OUTsurance's reply09 Feb 2023, 15:51
Official
Good afternoon Lynton,

Lebo has contacted you and assisted in finalising this matter to your satisfaction.

Regards,
OUTsurance