EP
Elize P
1 reviews | Active since Feb 2022
15 Feb 2022, 13:28
Poor service from OUTsurance
Very very disappointed in how OUTsurance and their serviceproviders is currently handling my claim due to hail damage at my property. Serviceprovider doesn’t want to discuss his report to me and doesn’t even remember my property. He gives a quote then now says he can’t do the job. From OUTsurance they do not want to walk the extra mile to sort my problems out
Very very bad service
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OUTsurance's replyOfficial
16 Feb 2022, 09:56Good morning Elize,
Further to our private reply of yesterday, we can confirm that our assessing manager Karl has been in contact with you.
He looked into the matter and found that our service provider was at fault. We will address this internally as this type of service is unacceptable.
In an attempt to assist immediately he has asked that you provide him with a quote for the damages and he will make payment directly to you.
We truly are sorry for the inconvenience and frustration caused.
Regards,
OUTsurance
Further to our private reply of yesterday, we can confirm that our assessing manager Karl has been in contact with you.
He looked into the matter and found that our service provider was at fault. We will address this internally as this type of service is unacceptable.
In an attempt to assist immediately he has asked that you provide him with a quote for the damages and he will make payment directly to you.
We truly are sorry for the inconvenience and frustration caused.
Regards,
OUTsurance
OUTsurance's reply16 Feb 2022, 09:56
Official
Good morning Elize,
Further to our private reply of yesterday, we can confirm that our assessing manager Karl has been in contact with you.
He looked into the matter and found that our service provider was at fault. We will address this internally as this type of service is unacceptable.
In an attempt to assist immediately he has asked that you provide him with a quote for the damages and he will make payment directly to you.
We truly are sorry for the inconvenience and frustration caused.
Regards,
OUTsurance
Further to our private reply of yesterday, we can confirm that our assessing manager Karl has been in contact with you.
He looked into the matter and found that our service provider was at fault. We will address this internally as this type of service is unacceptable.
In an attempt to assist immediately he has asked that you provide him with a quote for the damages and he will make payment directly to you.
We truly are sorry for the inconvenience and frustration caused.
Regards,
OUTsurance