Poor service from Outsurance

I had a glass claim last Tuesday and was then told that PG glass would contact me to handle the claim.<br> Come Wedbesday I had heard nothing from. PG glass and then contacted the agent who promised to follow up. I was contacted by Thalia from PG glass Plumstead who told me that PG glass had just received the claim some 24 hours after I put in the claim. She then sourced the replacement and promised a due date the following day (Thursday). Come Friday I phoned to find out the situation and was told that Thalia was off work but that the glass should arrive on Monday. <br> <br> I phoned on the Monday to find out that the glass would only arrive on the Wednesday because the supplier (Honda) was only able to supply by then<br> <br> So it means at best that I will be unable to use the vehicle for more than a week. If I had gone straight to the supplier on the previous Tuesday I would have had the car in use again but Outsurance doesn't permit thus - presumably in its interest to have a preferred supplier! I think if it wishes to make these commercial arrangements then it should manage the supplier properly rather than leaving the burden on it client. <br> <br>