Poor service from Outsurance

I submitted a claim for motor warranty on Monday. My mechanic sent through all relevant documents. They informed me on Tuesday that he had to call in. Which he did and emailed everything again. I followed up via email aa I received no response. By Wednesday I still have not heard from outsurance. In the past I never got such poor service from outsurance. With in 48hours your claim would have been finalised. I called twice today. Someone would have come back to me. Its 2 hours Im still waiting for them to call me. Wow outsurance you were never so poor. I have always been proud of your service.