Poor service from call centre

Item: OUTsurance
Rating: 1
Author: Abri Z

I have spoken to the Outsource call centre 4 times to get a document showing my claims history as well as the value of each claim.

I either get a document showing just the claims history without the value of the claims or nothing at all.

I have made the effort to make sure the call centre operators know what I need even to the point of asking them to repeat what I have requested but to no avail.

Helpful (0)

Replies (3)

OUTsurance's replyOfficial

13 Jun 2019, 12:54

Good day Abri,

Thank you for notifying us. Keitu our client services manager contacted you to apologise for the poor service delivery.

We have emailed you the correct claims history as per your request.

Regards,
OUTsurance

OUTsurance's reply13 Jun 2019, 12:54

Official

Abri Z's updateReviewer Update

17 Jun 2019, 00:05

Thanks for your reply.

I have reviewed the document, which still contained errors, but I was able to get some information from it.

Kind regards,
Abri

Abri Z's update17 Jun 2019, 00:05

Reviewer Update

Thanks for your reply.

I have reviewed the document, which still contained errors, but I was able to get some information from it.

Kind regards,
Abri

OUTsurance's replyOfficial

20 Jun 2019, 11:01

Good day Abri,

Concerning to see the document contained errors. Based on your response you have the information you require.

Please let us know if you need our further assistance.

Regards,
OUTsurance

OUTsurance's reply20 Jun 2019, 11:01

Official