jJ
jeanne J
1 reviews | Active since Nov 2014
01 Jun 2020, 08:56
POOR SERVICE FOR THE R500
i called for a quote on 27 may spoke to TJ/TG if i rember correctly he could not beat my curren premium and said he will send me an email to send my current policy document as i have to get my R500 .still i did not receive his email or my R500. This is very very bad service for such a big company!!!! I please want my R500
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
01 Jun 2020, 14:24Hello Jeanne
You have our sincere apologies for not ensuring you successfully take part in the promotion. Having said this, it is disappointing to see we could not have offered you a saving at this point in time.
Refilwe from our promotion department contacted you. It was established our advisor did not set the automated process into motion.
This will be addressed.
She sent you an email indicating which documents we require in order to finalise this now overdue matter. We endeavour finalising this for you as soon as possible.
Thank you for your feedback.
Regards
OUTsurance
You have our sincere apologies for not ensuring you successfully take part in the promotion. Having said this, it is disappointing to see we could not have offered you a saving at this point in time.
Refilwe from our promotion department contacted you. It was established our advisor did not set the automated process into motion.
This will be addressed.
She sent you an email indicating which documents we require in order to finalise this now overdue matter. We endeavour finalising this for you as soon as possible.
Thank you for your feedback.
Regards
OUTsurance
OUTsurance's reply01 Jun 2020, 14:24
Official
Hello Jeanne
You have our sincere apologies for not ensuring you successfully take part in the promotion. Having said this, it is disappointing to see we could not have offered you a saving at this point in time.
Refilwe from our promotion department contacted you. It was established our advisor did not set the automated process into motion.
This will be addressed.
She sent you an email indicating which documents we require in order to finalise this now overdue matter. We endeavour finalising this for you as soon as possible.
Thank you for your feedback.
Regards
OUTsurance
You have our sincere apologies for not ensuring you successfully take part in the promotion. Having said this, it is disappointing to see we could not have offered you a saving at this point in time.
Refilwe from our promotion department contacted you. It was established our advisor did not set the automated process into motion.
This will be addressed.
She sent you an email indicating which documents we require in order to finalise this now overdue matter. We endeavour finalising this for you as soon as possible.
Thank you for your feedback.
Regards
OUTsurance
jJ
jeanne J's updateReviewer Update
02 Jun 2020, 15:50Good day H NAIDOO called me yesterday stating she will email me with all the details and what i need to send to her and after she receive my email she will respond to me yesterday if not today well guess what no email or call received from her!! well done outsurancefor poor service
jJ
jeanne J's update02 Jun 2020, 15:50
Reviewer Update
Good day H NAIDOO called me yesterday stating she will email me with all the details and what i need to send to her and after she receive my email she will respond to me yesterday if not today well guess what no email or call received from her!! well done outsurancefor poor service
OUTsurance's replyOfficial
03 Jun 2020, 06:40Hello Jeanne
This is indeed disappointing feedback! Thank you for letting us know.
Please expect our promotion manager's call to you this morning.
Regards
OUTsurance
This is indeed disappointing feedback! Thank you for letting us know.
Please expect our promotion manager's call to you this morning.
Regards
OUTsurance
OUTsurance's reply03 Jun 2020, 06:40
Official
Hello Jeanne
This is indeed disappointing feedback! Thank you for letting us know.
Please expect our promotion manager's call to you this morning.
Regards
OUTsurance
This is indeed disappointing feedback! Thank you for letting us know.
Please expect our promotion manager's call to you this morning.
Regards
OUTsurance