Poor Service for Outsurance case Number ***

Hello Peter My name is Busisiwe Shabalala i had an incident on the 22nd October 2017 at Francis Baard and Ledys street in Pretoria..I was driving with my son and I am not working so my car is not insured Mr Antony a Outsurance client was the one one who cause an accident so outsurance called and and asked me to send them some document so that they can work on my case from there I worked with them but the frustrating part is everyday i have to call them for follow up but they dont call and at the time i dont have phone cause my phone was crashed during accident i have to go to internet everyday for checking their feedback mind you im not working and I dont have a source of income .I have a small business that is not registered just selling bags and towels since my car is not moving my life is a mess no income for my family due to the accident.I am struggle even to move as I am writing this email I already cancelled my family trip to Cape Town on the 27 Dec 2017 because of this problem.What is frustrating me Salmon Pretorius the person who is dealing with this case is not in the office since last week.I called him on Thursday last week couldn't find him and i send him an email and he responded and give me emergency number and i called that number on Friday someone told me he will be back at the office Monday .I called again Monday and they transferred me one line to another line and my airtime just got finish and i have to buy another one.I called again and no one was picking up the phone ..Someone called on Tuesday and promised to give a feedback on Wednesday i waited until today ..I want to go home Kzn on Friday but I cant just leave my car i have to make some arrangement for getting there.Can you please help me .I am frustrated and stress about this whole thing..My claim number is ********** 7 emergency number for outsurance is ********** 490 Salmon office number ********** 416