Poor service

I've taken out insurance with outsurance, was given wrong information about a product, after a month of calling after them and having to explain myself to a different consultant everytime and still waiting for the voice tape...I've received a call today...with no help what so ever... Just an apology And an explanation should I wish to change my product, then I should pay more This is disappointing...the relevant manager "Justin" that dealt with my complaint didn't even bother to call as promised...again my matter was just passed to the next person...no interest in keeping their clients...sad