NL
Neville L
1 reviews | Active since Dec 2016
18 Dec 2024, 09:09
Poor Service
I recently tried to get a quote for pet insurance with OUTsurance. The quote was not forthcoming, but a phone call was. I never asked for a phone call. I wanted a quote. Then when I was asked for the same information that I had already supp**** I was asked again. Why can they not give me the quote? The caller then put the phone down on me without even saying goodbye. The call came from +***. Very rude and unprofessional to say the least
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OUTsurance's replyOfficial
18 Dec 2024, 09:36Good day Neville
Thank you for your feedback.
It is unfortunately necessary for us to still provide you with a telephonic quote, as many underwriting criteria need to be obtained and recorded in order for us to provide a quote.
We are however very sorry to read about the unprofessional conduct you describe. We will trace the recording and discuss our findings internally. Our sales manager will also call you.
Regards
The OUTsurance Team
Thank you for your feedback.
It is unfortunately necessary for us to still provide you with a telephonic quote, as many underwriting criteria need to be obtained and recorded in order for us to provide a quote.
We are however very sorry to read about the unprofessional conduct you describe. We will trace the recording and discuss our findings internally. Our sales manager will also call you.
Regards
The OUTsurance Team
OUTsurance's reply18 Dec 2024, 09:36
Official
Good day Neville
Thank you for your feedback.
It is unfortunately necessary for us to still provide you with a telephonic quote, as many underwriting criteria need to be obtained and recorded in order for us to provide a quote.
We are however very sorry to read about the unprofessional conduct you describe. We will trace the recording and discuss our findings internally. Our sales manager will also call you.
Regards
The OUTsurance Team
Thank you for your feedback.
It is unfortunately necessary for us to still provide you with a telephonic quote, as many underwriting criteria need to be obtained and recorded in order for us to provide a quote.
We are however very sorry to read about the unprofessional conduct you describe. We will trace the recording and discuss our findings internally. Our sales manager will also call you.
Regards
The OUTsurance Team