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Dries M

1 reviews | Active since Nov 2013

27 May 2025, 17:34

Poor service

I am very disappointed with Outsurance. I insured my vehicles at Outsurance. My problem is that there is nobody to help me in Afrikaans. How is that possible? Outsurance advertise on television in Afrikaans, but when you call them nobody is able to speak Afrikaans.

I am very,very disappointed.

Dries Marais

0
Replies (4)
OUTsurance
OUTsurance's reply28 May 2025, 08:17
Official
Good day Dries,

We are sorry that you were not assisted in your preferred language. This should have been arranged for you.

Our client care manager will review the call you had with our advisor and address this internally.

We apologise for the inconvenience caused.

Regards,
The OUTsurance Team 
DM
Dries M's update28 May 2025, 23:02
Reviewer Update
I am still unhappy with Outsurance. What I ask is that someone at the call centre that can speak Afrikaans must contact me.
I am still unhappy with the policy, having to speak to a different consultant each time compounds the problem.

I would like to speak to one person only and in my language.

Why do you have Afrikaans Outsurance adverti*****ts but cannot assist me. You want to tap into the Afrikaans market but do not have the tools.

I challenge you that an Afrikaans speaker must contact me tomorrow to sort out what has become a mess.

I will give feedback tomorrow night. I hope it will be positive.
DM
Dries M's update29 May 2025, 19:34
Reviewer Update
I am very happy to announce that I called Outsurance today. A lady with the name of Pearl spoke to me in Afrikaans. I was very happy and she helped me very quickly. She is definitely an asset for Outsurance.

Thank you Outsurance.

OUTsurance
OUTsurance's reply30 May 2025, 15:19
Official
Good day Dries,

We are glad to hear. Thank you for letting us know.

Regards,
The OUTsurance Team