Poor service, excuses and telling lies
I am a third part claimer and experience poor service, excuses for not receiving documents and phone calls not reaching me, a blatant lie because my phone received other calls without a problem and no messages left, easy to reply by email if they want to frustrate me.
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OUTsurance's replyOfficial
26 Nov 2024, 12:55Good day Danie,
Thank you for your feedback.
Our legal manager, Camini, has discussed the outcome of the claim with you. We can confirm that your vehicle has been booked for an assessment. We will remain in contact with you up until the claim has been finalised.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our legal manager, Camini, has discussed the outcome of the claim with you. We can confirm that your vehicle has been booked for an assessment. We will remain in contact with you up until the claim has been finalised.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
OUTsurance's reply26 Nov 2024, 12:55
Official
Good day Danie,
Thank you for your feedback.
Our legal manager, Camini, has discussed the outcome of the claim with you. We can confirm that your vehicle has been booked for an assessment. We will remain in contact with you up until the claim has been finalised.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our legal manager, Camini, has discussed the outcome of the claim with you. We can confirm that your vehicle has been booked for an assessment. We will remain in contact with you up until the claim has been finalised.
We do apologise for the delay in service.
Regards,
The OUTsurance Team