MA
Michelle A
1 reviews | Active since May 2017
03 Nov 2018, 19:41
Poor service delivery with 3rd party claim. (Outsurance)
I was in an accident in July 2017. Outsurance has still not settled the claim with the 3rd party. Yesterday the 2nd of November the sheriff was at my door wanting to come and repossess my assests. How is it acceptable that according to my policy I am covered for 3rd party liability but the claim has not been settled and I have to be the one that is personaly held liable and sued because they rejected the claim. Is the claim not supposed to be settled and closed and not just pending. I guess my next stop is the Ombudsman.
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Replies (3)MA
Michelle A's updateReviewer Update
05 Nov 2018, 17:59Hi Kelvin
I am still waiting on my ASAP feedback. Tried calling the 3rd Party claims department, where they said the head of the department (Riaan Basson) will call me back, also waiting on that call. What pathetic service you are giving.
MA
Michelle A's update05 Nov 2018, 17:59
Reviewer Update
Hi Kelvin
I am still waiting on my ASAP feedback. Tried calling the 3rd Party claims department, where they said the head of the department (Riaan Basson) will call me back, also waiting on that call. What pathetic service you are giving.
OUTsurance's replyOfficial
07 Nov 2018, 10:25Good day ***4 ,
Sorry to see the sheriff was at your home. This is the last thing we wished you to experience.
Chrisna our Legal GM has contacted you to discuss the claim in detail. She informed you what documents are outstanding. We will be settling the claim.
Thank you,
Kelvin
Sorry to see the sheriff was at your home. This is the last thing we wished you to experience.
Chrisna our Legal GM has contacted you to discuss the claim in detail. She informed you what documents are outstanding. We will be settling the claim.
Thank you,
Kelvin
OUTsurance's reply07 Nov 2018, 10:25
Official
Good day ***4 ,
Sorry to see the sheriff was at your home. This is the last thing we wished you to experience.
Chrisna our Legal GM has contacted you to discuss the claim in detail. She informed you what documents are outstanding. We will be settling the claim.
Thank you,
Kelvin
Sorry to see the sheriff was at your home. This is the last thing we wished you to experience.
Chrisna our Legal GM has contacted you to discuss the claim in detail. She informed you what documents are outstanding. We will be settling the claim.
Thank you,
Kelvin
MA
Michelle A's updateReviewer Update
07 Nov 2018, 20:36Yes she did. That was however only after I send the above message and only after numerous emails and phone calls. Finally I could get through to her. But it was me that called her. But I must say she was the first person that handled me decently and apologized. And for that I am thankful.
MA
Michelle A's update07 Nov 2018, 20:36
Reviewer Update
Yes she did. That was however only after I send the above message and only after numerous emails and phone calls. Finally I could get through to her. But it was me that called her. But I must say she was the first person that handled me decently and apologized. And for that I am thankful.