PP
Peter P

1 reviews | Active since Oct 2019

10 Oct 2019, 09:24

Poor Service Delivery

Disappointed, i had my bukkie 2.7 vvti ****** on the 6th of march, it went into durban south pannel beaters the repair was the dash board to be refitted, No damage was on the body works< this took three to four months to fix! when this was complete the pannel beater said that the engine compression was low which was odd as i only have 60000 km on the clock, so they opened my engine not sure what was done. i got my vehicle back two months later now 6 months the vehicle was miss fireing leaking oil and broke down needing to be towed away. two weeks pass, get the call to collect the vehicle they say they now change my fuel pump, drive out and doing the same thing! On my own accord i took my vehicle to toyota myself, to find that theres four missing bolts in the sump for the engine and two out the tappit caseing of my R320,000 vehicle. The air con is still not working blowing hot air this is still to this day not resolved after 7 months. iv asked more than 10 time for an incident report to see where it all went wrong nothing has been provided i feel like im just a number. when iv asked for compenssion for paying R1750 per month for a vehicle that has beed behind locked doors why am i paying the installment i was told i can not be helped. this event cost me dearly.

0
Replies (1)
OUTsurance
OUTsurance's reply11 Oct 2019, 11:08
Official
Hello Peter

Your service experience has been everything we don't wish for a client! You have our sincere apologies for the poor service and making you feel as if we don't value you.

Thank you for bringing the matter to our attention.

Our claims manager, Lebo, contacted you. He discussed the way forward as well as recourse.
Lebo will contact you with further feedback, once you have managed to take your vehicle to our service provider as well as having forwarded us the invoice for car hire costs you have incurred up to now. 

Regards
OUTsurance