Poor service delivery

<p>Hopeless service delivery from Outsurance who takes thousands of rands in MONTHLY premuims from us. They use delay tactics to reject claims . Our lapa collapsed from the heavy rains last week and a week later an assessor comes to view the damage and then reports the collapse as rotting wood. Surely after a week of the wood being exposed to the rain it is bound to rot. The reason we have insurance is because when there is a problem we cannot afford the exorbitant amount it takes to replace the damaged item. It is a pity that one is subjected learning expensive lessons because of poor service delivery from Outsurance who are such terrible service providers</p> <p> </p>