Poor service

Our car was damaged in December by the gate of a lodge we wanted to make overnight bookings, we informed the manager of the lodge about the damages he was not cooparating with us.We lodged the claim for damages to be repaired, we were told that our excess fee will be recovered from the manager of the lodge, to our surprise the lawyers representing outsurance they are saying the matter is going to be costly for them to pursue because the manager is saying that we were not invited to the lodge and since we're were not authorized to be there he is not going to reimburse us instead he wants to lay a counter charge, so they decided to close the case on that basis.The car was referred to auto spray Pretoria in January to be fixed there have been delays (some of the things were fixed but others are still pending) ,is May now the car is not fixed fully the rear bumper sensors are not working they are saying there are still waiting for the oarts from Peugeot.