AP
Angelique P
1 reviews | Active since Feb 2022
13 Feb 2024, 16:02
Poor service
I was with outsurance and referred a client they supposed to reward you 1000 back on your premium whn your client pays their format 1000 premium. Well in my case it wasn't this way the month the 1000 was supposed to be added to my premium as a reward outsurance debited my account and when they did not get their premium they proceeded to close my policy. I had to call their number several times and their agents assured me that this will be done which was not the case. I had to call them today and explain and advised them to call me back but not another call from them. Calling them is a nightmare you deal with various agents and you can't even email them there is no email address to email queries to. I am not happy with the service and to top it off they wanted to increase my premium as well.
To all out there pls note the 1000 reward for referrals does not work at all. I am proof it doesnt
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Replies (4)0
Replies (4)AP
Angelique P's updateReviewer Update
14 Feb 2024, 08:41Thank you for your response but your client care department is useless!! I have been dealing with them all the time and look where that got me. This service is ridiculous and the fact that there is no email address i can contact you on makes life extremely difficult. For a huge organisation like yours you would think that communication with your clients would be key and that you would afford them the opportunity to contact you on all platforms. Now you can only call and speak to 4 different people that in the end does not do what needs to be done that leaves your clients in this unhapy space
AP
Angelique P's update14 Feb 2024, 08:41
Reviewer Update
Thank you for your response but your client care department is useless!! I have been dealing with them all the time and look where that got me. This service is ridiculous and the fact that there is no email address i can contact you on makes life extremely difficult. For a huge organisation like yours you would think that communication with your clients would be key and that you would afford them the opportunity to contact you on all platforms. Now you can only call and speak to 4 different people that in the end does not do what needs to be done that leaves your clients in this unhapy space
AP
Angelique P's updateReviewer Update
15 Feb 2024, 08:43Yet I was informed that the client care manager will give me a call, to date I am still waiting. Absolutely nothing has been resolved. Outsurance is quiet now, I received a response from your team stating that you will give me a call but as with my previous experience with your company nothing of the sort materialised. Extremely dissappointed and yet no resolve for you cancelling my policy due to your team not doing their jobs
AP
Angelique P's update15 Feb 2024, 08:43
Reviewer Update
Yet I was informed that the client care manager will give me a call, to date I am still waiting. Absolutely nothing has been resolved. Outsurance is quiet now, I received a response from your team stating that you will give me a call but as with my previous experience with your company nothing of the sort materialised. Extremely dissappointed and yet no resolve for you cancelling my policy due to your team not doing their jobs
AP
Angelique P's updateReviewer Update
15 Feb 2024, 10:08I have had the word escalate so many times on many of the calls i had with the agents I am now at the point where i will believe it when i see it because I have completely lost faith in your company imagine i leave my car in your hands what issues will i have then. This is ridiculous
AP
Angelique P's update15 Feb 2024, 10:08
Reviewer Update
I have had the word escalate so many times on many of the calls i had with the agents I am now at the point where i will believe it when i see it because I have completely lost faith in your company imagine i leave my car in your hands what issues will i have then. This is ridiculous
OUTsurance's replyOfficial
15 Feb 2024, 15:14Hello Angelique
You have not been assisted with proper feedback since you enquired about the referral discount, which we again wish to apologise for.
Our client care manager, Annelise tried to contact you to provide you with proper feedback and finally proceeded to send you an email.
Please be so kind as to reply to her email. We assure you we wish to conclude the matter for you.
Regards
The OUTsurance Team
You have not been assisted with proper feedback since you enquired about the referral discount, which we again wish to apologise for.
Our client care manager, Annelise tried to contact you to provide you with proper feedback and finally proceeded to send you an email.
Please be so kind as to reply to her email. We assure you we wish to conclude the matter for you.
Regards
The OUTsurance Team
OUTsurance's reply15 Feb 2024, 15:14
Official
Hello Angelique
You have not been assisted with proper feedback since you enquired about the referral discount, which we again wish to apologise for.
Our client care manager, Annelise tried to contact you to provide you with proper feedback and finally proceeded to send you an email.
Please be so kind as to reply to her email. We assure you we wish to conclude the matter for you.
Regards
The OUTsurance Team
You have not been assisted with proper feedback since you enquired about the referral discount, which we again wish to apologise for.
Our client care manager, Annelise tried to contact you to provide you with proper feedback and finally proceeded to send you an email.
Please be so kind as to reply to her email. We assure you we wish to conclude the matter for you.
Regards
The OUTsurance Team