JW
James W
1 reviews | Active since Oct 2014
07 Jul 2025, 12:08
Poor service
After 23 years of being a customer, the service is going from bad to worse. Trying to claim a windscreen (has a significant crack in excess of 200mm), full comp insurance, is an exercise in futility. Speaking to the first agent, I was infuriated how I was treated. Even calling back, explaining that it is time to give Outsurance notice, I don't believe that they even care if I stay or not. Oh well, there comes a time, to say that enough is enough.
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Replies (1)
OUTsurance's replyOfficial
15 Jul 2025, 10:34Good day James,
We value your continued loyalty and support and would like to apologise for the disappointing experience.
It was established that the incorrect information was provided to you regarding the windscreen excesses which has since been clarified by our client care manager Jason and claims team.
We appreciate your feedback and are glad that we could assist.
Regards,
The OUTsurance Team
We value your continued loyalty and support and would like to apologise for the disappointing experience.
It was established that the incorrect information was provided to you regarding the windscreen excesses which has since been clarified by our client care manager Jason and claims team.
We appreciate your feedback and are glad that we could assist.
Regards,
The OUTsurance Team
OUTsurance's reply15 Jul 2025, 10:34
Official
Good day James,
We value your continued loyalty and support and would like to apologise for the disappointing experience.
It was established that the incorrect information was provided to you regarding the windscreen excesses which has since been clarified by our client care manager Jason and claims team.
We appreciate your feedback and are glad that we could assist.
Regards,
The OUTsurance Team
We value your continued loyalty and support and would like to apologise for the disappointing experience.
It was established that the incorrect information was provided to you regarding the windscreen excesses which has since been clarified by our client care manager Jason and claims team.
We appreciate your feedback and are glad that we could assist.
Regards,
The OUTsurance Team