TM
Thato M
1 reviews | Active since Aug 2016
03 Jun 2025, 10:48
Poor service
OUTSURANCE OT*** Personal. Hi, your premium was returned by your bank because the account details were incorrect. You can update your banking details directly on the OUTsurance app https://bit.ly/OUTbankingDetailsApp , MyOUTsurance client portal https://bit.ly/OUTbankingDetailsPortal or You can also call us ***for your cover to start. Thanks.
Can I kindly be called by Oscar regarding this. I don’t understand why they would say my banking details are incorrect and why was I debited before the 4th this is very unprofessional
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OUTsurance's replyOfficial
20 Jun 2025, 16:40Good day Thato,
Further to your private reply, we can confirm that our client care manager Sersh contacted you and assisted with updating your bank details.
The debit order date was correct as confirmed.
Regards,
The OUTsurance Team
Further to your private reply, we can confirm that our client care manager Sersh contacted you and assisted with updating your bank details.
The debit order date was correct as confirmed.
Regards,
The OUTsurance Team
OUTsurance's reply20 Jun 2025, 16:40
Official
Good day Thato,
Further to your private reply, we can confirm that our client care manager Sersh contacted you and assisted with updating your bank details.
The debit order date was correct as confirmed.
Regards,
The OUTsurance Team
Further to your private reply, we can confirm that our client care manager Sersh contacted you and assisted with updating your bank details.
The debit order date was correct as confirmed.
Regards,
The OUTsurance Team