KG
Kay G
1 reviews | Active since Mar 2018
14 Aug 2025, 13:49
POOR SERVICE AND UNPROFICIONAL PEOPLE TO DO BUSINESS WITH
Claim Number ***. All the new clients are so very happy when signing up for new insurance. Wait until you have a claim, hell will break loose, Poor response, unprofessional service providers with no qualifications. I had a claim rejected which i am contesting. None of the managers get involved. All OUTsurance do is reject claims. Full details will follow with names of OUT representatives and their unqualified service providers will be reviled if i don't get a favorable response within a week.
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OUTsurance's replyOfficial
18 Aug 2025, 12:00Hello Kay
Our claims advisor was in contact with you. He explained our internal procedures and the reason we appoint our own service providers to attend to repair work.
He also discussed the concession we are making by making payment to you directly.
Thank you for your understanding.
Regards
The OUTsurance Team
Our claims advisor was in contact with you. He explained our internal procedures and the reason we appoint our own service providers to attend to repair work.
He also discussed the concession we are making by making payment to you directly.
Thank you for your understanding.
Regards
The OUTsurance Team
OUTsurance's reply18 Aug 2025, 12:00
Official
Hello Kay
Our claims advisor was in contact with you. He explained our internal procedures and the reason we appoint our own service providers to attend to repair work.
He also discussed the concession we are making by making payment to you directly.
Thank you for your understanding.
Regards
The OUTsurance Team
Our claims advisor was in contact with you. He explained our internal procedures and the reason we appoint our own service providers to attend to repair work.
He also discussed the concession we are making by making payment to you directly.
Thank you for your understanding.
Regards
The OUTsurance Team