Poor Service and Sales

I notified outsource on the 7 July 2015 , that i will be moving to another insurance and that they must please cancel my policy. They kept on phoning me and advising me that my decision was wrong but could not meet the premium i was offered at one of their competitors. at every call i told them that i will not reconsider and that i have decided to leave because they couldn't give me a better offer. They promised that they would close it off and not debit me at the end of the month. As true as can be i spoke to Gugu on he 28,29,30 of July and then she phones on Friday to say that the debit order has gone off and now i have to produce MY BANK STATEMENT FOR THEM TO RECTIFY THEIR ERROR OR BAD SERVICE. I SEND GUGU MY SMS SHOWING THAT THE AMOUNT WENT OFF AND YET I AM STILL WAITING FOR MY MONEY. I AM NOW DOUBLE INSURED AND PENALISED FINANCIALLY BECAUSE THE INSURER FAILED TO DO WHAT I INSTRUCTED THEM TO DO!!! OUTSURANCE LIES AND DOES KEEP THEIR PROMISES TO THE CUSTOMER!!!ITS MONDAY AND NO ONE HAS CALLED OR CONFIRMED THAT MY REFUND HAS BEEN DONE&gt