KB
Kayleen B
1 reviews | Active since May 2020
04 Feb 2022, 11:46
Poor service and outcome from Claims department
The worst experience ever - Turn around time or communication is pathetic. How do we send out something to get accessed and it come back worst than when we said it - only to then be told multiple times that is coincidence that this happened.
Are you kidding me?!
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
07 Feb 2022, 13:45Hello Kayleen
We know you will appreciate our concern about the service you describe.
Our claims manager contacted you. She discussed the reason for the rejection of your claim, based on the specialist report we received, confirming the damage was caused by component failure. It was agreed you will obtain another report from a reputable service provider. Upon receipt of this, we will contact you with further feedback.
We are sorry about the frustration.
Regards
OUTsurance
We know you will appreciate our concern about the service you describe.
Our claims manager contacted you. She discussed the reason for the rejection of your claim, based on the specialist report we received, confirming the damage was caused by component failure. It was agreed you will obtain another report from a reputable service provider. Upon receipt of this, we will contact you with further feedback.
We are sorry about the frustration.
Regards
OUTsurance
OUTsurance's reply07 Feb 2022, 13:45
Official
Hello Kayleen
We know you will appreciate our concern about the service you describe.
Our claims manager contacted you. She discussed the reason for the rejection of your claim, based on the specialist report we received, confirming the damage was caused by component failure. It was agreed you will obtain another report from a reputable service provider. Upon receipt of this, we will contact you with further feedback.
We are sorry about the frustration.
Regards
OUTsurance
We know you will appreciate our concern about the service you describe.
Our claims manager contacted you. She discussed the reason for the rejection of your claim, based on the specialist report we received, confirming the damage was caused by component failure. It was agreed you will obtain another report from a reputable service provider. Upon receipt of this, we will contact you with further feedback.
We are sorry about the frustration.
Regards
OUTsurance
KB
Kayleen B's updateReviewer Update
08 Feb 2022, 12:33How is it component failure when it comes back from the assessor not functional?
I have yet to hear from anyone on the feedback it seems you have a response before i do on way forward.
I have yet to hear from anyone on the feedback it seems you have a response before i do on way forward.
KB
Kayleen B's update08 Feb 2022, 12:33
Reviewer Update
How is it component failure when it comes back from the assessor not functional?
I have yet to hear from anyone on the feedback it seems you have a response before i do on way forward.
I have yet to hear from anyone on the feedback it seems you have a response before i do on way forward.