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DG
Denver G

1 reviews | Active since Apr 2019

18 Aug 2020, 11:07

POOR SERVICE AND LIES !!!

We have been with Dial Direct for about 12 years and when we moved to CT in April 2019 we switched to Outsurance at that point they gave us a lower rate and we agreed,at that point when explained to the consultant about our second car parked in durban he/she explained we can insure it on a 3rd party instead of full Comp,after me telling them that the car was still financed,so when we called today to seek assistance for a payment relief due to Mrs Gounden been retrenched where was told they cannot assist but then was told this shocking news by Nazneem who added more stress to us that we must now pay R500 more on our car parked in durban...The manager eloise called me and kept apologising but shows no remorse towards the situation...We had left a great insurance Dial Direct to come to this ****** Bulldust from a company who advertise the best service but in the back end are *****ing us and dont even have a retrenchment policy in place when one has lost their job!! Is this what OUTSURANCE is ABOUT??? Some one needs to deal with this and i am not laying down to be take a fool !! I want this dealt with NOW NOW!!!

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Replies (3)
DG
Denver G's update18 Aug 2020, 14:09
Reviewer Update
Thank you for your Reply,When We decided to get onboard with outsurance i had peace of mind and today when the call was made for asisstance we had high hopes we would receive the proper assistance but i was wrong and now regret the switch from Dial Direct.I hope this matter is dealt with accordingly and some assistance is offered.
DG
Denver G's update19 Aug 2020, 11:23
Reviewer Update
So its been 24hrs and no one has made contact with me regarding this issue and i am busy looking for a better service coz your service sucks i will be posting what i think personally about your services and the way we was dealt with on social media!!
OUTsurance
OUTsurance's reply21 Aug 2020, 09:23
Official
Hi Denver
 
Thank you for reaching out to us about your policy concerns. What you described was very worrying and we sincerely apologise for this unpleasant experience. We value our clients and pride ourselves in our service and fair treatment of our clients. We understand how this experience made you feel and you had every reason to be upset in this situation. 
 
We noted your concerns and escalated the complaint to our Client Care Manager for urgent attention and assistance. Pulane our manager called you to address your concerns and advised to listen to the calls between yourself and our advisor to get to the bottom of the matter. Once done she contacted you and discussed her findings and proposed a recourse to correct the error on our part. You agreed on the vehicle being covered comprehensively as should be and the premium to be adjusted accordingly.
 
Thank you very much for allowing us to look into this matter and correct where we fell short in our service to you.
 
Regards
OUTsurance