KM
Katlego M
1 reviews | Active since Sept 2022
02 Dec 2025, 07:26
Poor service and failure to provide feedback
Poor service, I moved to secured area they increased my premium. I called they said they will investigate, they then send new policy documents with wrong address and increased premium. I called to explain i spoke with unfriendly and unprofessional consultants.
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OUTsurance's replyOfficial
18 Dec 2025, 09:35Good day Katlego,
Further to our initial private reply, we reviewed the call in question and can confirm that the manner in which you were assisted was unprofessional. The service transgressions have been addressed internally.
You have since been assisted.
Regards,
The OUTsurance Team
Further to our initial private reply, we reviewed the call in question and can confirm that the manner in which you were assisted was unprofessional. The service transgressions have been addressed internally.
You have since been assisted.
Regards,
The OUTsurance Team
OUTsurance's reply18 Dec 2025, 09:35
Official
Good day Katlego,
Further to our initial private reply, we reviewed the call in question and can confirm that the manner in which you were assisted was unprofessional. The service transgressions have been addressed internally.
You have since been assisted.
Regards,
The OUTsurance Team
Further to our initial private reply, we reviewed the call in question and can confirm that the manner in which you were assisted was unprofessional. The service transgressions have been addressed internally.
You have since been assisted.
Regards,
The OUTsurance Team