Poor Service and Disregard for a Elder and Child!!

On Sunday 22 November i have submitted a claim for a broken pool pump that stopped working on the 18 November 2020,I was contacted by Velder Rodger on the Monday stating i must get a pool specialist to look at the matter and send a quote.This morning i had a call from Shalin Rajah a acessor who stated he will be going to visit my residence,On site he interogated my son 14 years and mum 64 years of age on who is maintaning the pool and how it is been done, The rightful thing to do is call me and ask me these questions and he then stated to them that they are not ceaning the pool good enough thats why the pump is taking strain.To my knowledge he is a damn acessor not a pool specialist and when he call me later on he states things that are totally not facts and tied his words up when i stated that he is not a pool specialist. Peter Snyman from Pool Services was then sent over to have a look at this issue,He spent 2mins at the property and stated to my Mum and Kid that Shalin already gave him the run down his exact words to them! So it seems to me that the Pool specialist here is listening to the Acessor whos is a complete DOOS and has no damn knowledge of what he is speaking off!!

I want this matter dealt with NOW,This is my 1st claim with outsurance and this has already been a fken nightmare !!!