DN
Dayalan N
1 reviews | Active since Mar 2016
21 Sept 2020, 18:35
Poor Service and delivery
I wanted to move my home contents and building to 1 policy , so I requested a quote . The lady was almost finalized with my quote and then she had system problems and stated she will call me back in 5 minutes. The entire day went and I did not receive a call , I sent a message on Facebook and was told they will call me back shortly and no response till now 18:33pm. This is such poor service and delivery and you see all the ads about service and is this the company I really want to move my assets if they cannot get 1 thing right ??
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OUTsurance's replyOfficial
23 Sept 2020, 14:57Good day Dayalan,
Thank you for giving us the opportunity to look into the matter.
The lack of call back is totally unacceptable and certainly not the level of service we usually deliver.
Wendy our sales manager contacted you to address your concerns and to apologise for the poor service experience.
Regards,
OUTsurance
Thank you for giving us the opportunity to look into the matter.
The lack of call back is totally unacceptable and certainly not the level of service we usually deliver.
Wendy our sales manager contacted you to address your concerns and to apologise for the poor service experience.
Regards,
OUTsurance
OUTsurance's reply23 Sept 2020, 14:57
Official
Good day Dayalan,
Thank you for giving us the opportunity to look into the matter.
The lack of call back is totally unacceptable and certainly not the level of service we usually deliver.
Wendy our sales manager contacted you to address your concerns and to apologise for the poor service experience.
Regards,
OUTsurance
Thank you for giving us the opportunity to look into the matter.
The lack of call back is totally unacceptable and certainly not the level of service we usually deliver.
Wendy our sales manager contacted you to address your concerns and to apologise for the poor service experience.
Regards,
OUTsurance