SM
Shirley M
1 reviews | Active since Dec 2017
10 Mar 2022, 15:24
Poor Service and Delays in Finalising a Claim
Outsurance is only good with adverts but no delivery when it counts. My car was in an accident in December 2021 and is yet to be fixed. They left me to deal with an ************* and dishonest service provider who is making excuse after excuse for why my car cannot be fixed. I will definitely be looking for another insurer. I don't care how much they charge me as long as they will be there when I need them the most!
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OUTsurance's replyOfficial
14 Mar 2022, 12:32Good day Shirley,
The delay you described was worrying. This was the last thing we had wished for your to experience.
Further to our private response, we can confirm that Lerato our client liaison manager has been in contact with you to address your concerns. There is a parts delay from the manufacturer. Once we have an ETA on the part, we will call you to make arrangements with the panel beater.
We do apologise for the most frustrating experience and the inconvenience caused as a result.
Regards,
OUTsurance
The delay you described was worrying. This was the last thing we had wished for your to experience.
Further to our private response, we can confirm that Lerato our client liaison manager has been in contact with you to address your concerns. There is a parts delay from the manufacturer. Once we have an ETA on the part, we will call you to make arrangements with the panel beater.
We do apologise for the most frustrating experience and the inconvenience caused as a result.
Regards,
OUTsurance
OUTsurance's reply14 Mar 2022, 12:32
Official
Good day Shirley,
The delay you described was worrying. This was the last thing we had wished for your to experience.
Further to our private response, we can confirm that Lerato our client liaison manager has been in contact with you to address your concerns. There is a parts delay from the manufacturer. Once we have an ETA on the part, we will call you to make arrangements with the panel beater.
We do apologise for the most frustrating experience and the inconvenience caused as a result.
Regards,
OUTsurance
The delay you described was worrying. This was the last thing we had wished for your to experience.
Further to our private response, we can confirm that Lerato our client liaison manager has been in contact with you to address your concerns. There is a parts delay from the manufacturer. Once we have an ETA on the part, we will call you to make arrangements with the panel beater.
We do apologise for the most frustrating experience and the inconvenience caused as a result.
Regards,
OUTsurance