Poor service and communication!!!

This is one of the worst ever service amongst others I have ever received from Outsurance. I had an incident on the evening of the 17th of February 2024 which part of the roof and other items were damaged and I submitted a claim through their App, a claim advisor (Kathy Govender) was appointed and since ever, he/she never been in contact with me to give updates and the progress of my claim.

Secondly, Corne Standler was appointed as an assessor which he came to do the assessment. Different companies were in and out on my property instructed by Outsurance to conduct assessment. One company came to do temporary emergency repairs.

I had to lodge a complaint to Outsurance about this bad service and treatment to a point of not receiving any communication or been updated. To my surprise, I have been told by the company which have done the emergency repairs that they were been instructed to remove the installed items at my house because Outsurance has settled my claim to me.

Nothing was communicated to me about this from Outsurance on how how this matter was resolved.

I'm so disappointed to this company as they have been enjoying my premiums since 2014 but when comes to honour their part, dololo!. It has been a full month waiting and been left devastated about my situation.

This is a good reason to leave this company and give others a chance and maybe I will get a better service.